Privacy Policy

This Privacy Policy sets out how Finmetics (Pty) Ltd trading as “We Sell Tech” (“we”, “us”, “our”) collects, uses, shares and protects any information that you provide when you use this website (www.weselltech.co.za) or purchase products from our online store.

We are committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified, it will only be used in accordance with this Privacy Policy.

This Privacy Policy is intended to comply with the Protection of Personal Information Act, 2013 (“POPIA”). We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Contact

If you have any questions about this Privacy Policy or your personal information, contact us at:

info@finmetics.com

What we collect

We may collect the following information:

Name and surname

Contact information including email address and phone number

Billing and delivery address details

Order and account information (for example, order history and items purchased)

Customer support communications (for example, emails or messages submitted via forms)

Marketing preferences (opt-in or opt-out choices)

Website usage and technical information (for example, IP address, browser type, device information, pages viewed, and approximate location derived from IP)

Cookies and similar technologies (see “How we use cookies” below)

Payment information

When you make a payment, payments are processed by payment gateways such as PayFast, Peach Payments and/or PayGate.

We do not receive or store your full card details. We may receive limited transaction information (for example, payment status and reference numbers) needed to administer orders and reconcile payments.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

Processing orders and transactions

Delivering products and providing customer support

Communicating with you about orders, deliveries, returns, refunds, and service-related updates

Improving our products, services and website

Fraud prevention and maintaining the security of our website and customers

Marketing communications (only where you have opted in, or where allowed by law). You can opt out at any time

Sharing your personal information

We do not sell your personal information.

We may share personal information with service providers (“operators”) who help us run the website and deliver services, such as:

Payment processing providers (PayFast, Peach Payments, PayGate)

Courier and fulfilment providers (to deliver your order)

Email and customer communications provider (Brevo) for transactional emails and marketing where you opt in

Analytics and advertising tools:
- Google Analytics (website usage analytics)
- Meta Pixel (advertising measurement, attribution, and audiences)

Website hosting, security and IT support providers

We may also disclose your information where required to do so by law, a court order, or a lawful request from law enforcement.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable technical and organisational measures to safeguard and secure the information we collect online.

No method of transmission over the internet or electronic storage is completely secure, but we take reasonable steps to protect your information.

How we use cookies

A cookie is a small file which is placed on your device to help the website function, analyse traffic, or remember preferences.

We use cookies and similar technologies for:

Essential website functions (for example, WooCommerce cart and checkout)

Analytics (Google Analytics) to understand website traffic and improve the website

Advertising measurement and audiences (Meta Pixel)

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You may also be able to manage cookies using any cookie consent banner or preference tool shown on our website.

Declining cookies may prevent you from taking full advantage of certain website features.

Retention (how long we keep information)

We keep personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical examples:

Order, invoice and payment records are kept for tax and accounting compliance periods

Marketing contact details are kept until you unsubscribe or request deletion (subject to legal retention requirements)

Analytics data is retained according to our Google Analytics settings

International transfers

Although we sell in South Africa only, some of our service providers (for example, Google, Meta and Brevo) may process or store information outside South Africa.

Where personal information is processed outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place consistent with POPIA.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.