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Frequently asked questions

We accept a variety of easy and convenient payment methods:

Ozow Instant EFT: (Preferred) Ozow is an instant EFT payment service that allows your customer to make secure online payments directly from their bank account.

Mastercard and Visa: All major credit and debit cards are supported by these international card companies and accepted worldwide.

PayJustNow- PayJustNow offers you 3 equal interest-free instalments

Bank EFT: Receive payments into your dedicated bank account for easy reconciliation.

Visa Click to Pay: You can pay for purchases by using your username and password rather than entering all your credit card information.

Masterpass: Masterpass is a digital wallet product from Mastercard that allows customers to check out faster whether shopping in-store or online.

Zapper: Zapper is a mobile application that allows shoppers to make safe, fast and easy mobile payments. The app supports credit cards and most debit cards from any local bank, as well as 3D Secure-enabled international bank cards.

Our card payments are safely and securely processed via Yoco and PayJustNow.

Yoco and PAyJustNow are PCI Level 1 Compliant and all our credit card transactions are 3D secure enabled. They follow strict standards to ensure your data is safe.

Now you can plan for those bigger purchases over 3 equal instalments with PayJustNow!

Now: at checkout or pay point

Now now: On your specified instalment date

Just now: On your specified instalment date the next month.

Read more

We deliver all over South Africa to your door via courier.

We send our parcels reliably and affordably with the The Courier Guy. Should the need arise, we can ship with other couriers if necessary.

We can arrange insurance on your parcel. Please get in touch and we'll confirm with rates with the courier. Insurance is usually charged at 2% of the parcel value.

Unfortunately, we do not have collection points. This may change in the future and we'll communicate it via our website should this option become available.

If you're looking for great tech and can't find it on our website, give us a shout. We're able to source most tech products available to the South African market.

  • The product must be installed and commissioned in full compliance with the installation

    instructions. Please note: Manuals and documentation are constantly updated; it is the client / installers

    responsibility to ensure that they have current manuals or installation packs. The installation must also meet

    the requirement of the Benchmark initiative (if applicable). Proof of this may be required for

    assessment and validation purposes, if this proof is not forthcoming then the warranty claim

    may be void.

  • Product is to be installed by qualified and certified persons only, failure to do so may result in

    the warranty being made void. These qualifications and certifications are region dependant

    and will apply as to the region of installation. Installation must be in compliance with the

    relevant SANS codes or equivalent as per region or country regulation.

  • Product must be installed and commissioned within defined product parameters i.e.,

    specifications. Failure to do so may result in warranty being declined.

  • Installer needs to be registered with the DOL (Dept, of Labour), ECA or other relevant bodies

    or organisations.

  • A COC (Certificate Of Compliance) must be made available on request for the warranty in

    question, failure to produce a valid COC may result in the warranty being void.

  • During the assessment / repair of the product certain information pertaining to the

    installation, system design and specification, compliance etc may be requested, failure to

    produce this information may result in the warranty being declined.

  • How do I know if something is a CPO/demo/unboxed product?

    Look out for:

    • The product name containing 'CPO' at the front
    • #D1 / #D2 / #D3 / #D4 in the SKU code
    • Additional mention of CPO, the grading, or condition in the product description/specs
  • Grading:

    Grade #D1 – Excellent condition, box opened or damaged (Unboxed):

    • Like-new or minimal signs of use
    • Fully functional, no defects or issues
    • Original packaging and accessories included
    • Latest software and firmware updates installed
    • Cosmetic condition: 9–10/10
    • Sold with full warranty

    Grade #D2 – Good condition, display or demo units:

    • Light signs of use, minor scratches or wear
    • Fully functional, minor issues or defects
    • Original packaging and accessories may be missing or damaged
    • Software and firmware updates may be outdated
    • Cosmetic condition: 7–8/10
    • Sold with remaining warranty

    Grade #D3 – Fair condition, refurbished or repaired:

    • Noticeable signs of use, scratches, or wear
    • Functional but with notable issues or defects; may have been repaired
    • Original packaging and accessories likely missing or damaged
    • Software and firmware updates may be outdated
    • Cosmetic condition: 5–6/10
    • Sold "as is", NO warranty

    Grade #D4 – Poor condition, refurbished:

    • Heavy signs of use, significant damage or wear
    • Functional but with significant issues and defects; may have been repaired
    • Original packaging and accessories likely missing or damaged
    • Software and firmware updates may be outdated
    • Cosmetic condition: 1–4/10
    • Sold "as is", NO warranty
  • Top 10 Reasons to Buy and Sell CPO/Demo/Unboxed Products from Tarsus Distribution:

    • Cost Savings: Save 40–70% on your IT budget by opting for refurbished laptops and desktops.
    • Quality Assurance: Each device undergoes a stringent refurbishing process, ensuring top-tier performance and reliability.
    • Leading Brands: Supplied only from Tier 1 brands such as HP, Dell, Lenovo, and Acer.
    • Comprehensive Warranty: Enjoy full or remaining manufacturer warranties and our CPO promise.
    • Minimised Downtime: Great turnaround times with full post-sales support.
    • Sustainability: Reduce your carbon footprint by following the principles of Reduce, Reuse, and Recycle.
    • Environmental Impact: Lower greenhouse gas emissions and raw material usage.
    • Reliable Sources: Avoid risks from low-quality products and questionable vendors.
    • Performance Balance: An ideal mix of performance, reliability, and cost-effectiveness.
    • Certified Quality Promise: Every product is rigorously tested and inspected.
  • Terms and Conditions:

    Inspection and Return Policy:

    • Inspection Period: Customers have a seven-day inspection period from the delivery date.
    • If unsatisfied, return the unit for a full refund or, if available, swap it for another demo unit of similar value/spec.
    • Notification of return or swap must be made within seven (7) working days.

    Warranty and Support:

    • Warranty Coverage: CPO/Unboxed products include either full or remaining manufacturer warranties.
    • Post-Sales Support: Fast turnaround and comprehensive assistance to minimise downtime.
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